2017 was a momentous year for ECLEVA. We built strong partnerships, developed innovative solutions, overcame challenges, and had fun along the way. These accomplishments wouldn’t be possible without our team’s dedication, the ongoing support from our clients and partners, and, a strong cup of coffee.
Here’s a list of breakthroughs, accomplishments, and innovations that have defined 2017 as an amazing year for ECLEVA.
1. Developed Unique Business Technology Solutions
ECLEVA successfully rolled out exclusive and innovative solutions for our clients from the education, construction, and retail industries.
EduRe for Commercial Engagement
We developed a centralised CRM solution for a vocational institute in Queensland. The goal was to create a centralised system that can work across their campuses throughout the state.
EduRe for Commercial Engagement is our own suite of customisable and scalable apps tailor-made to help educational organisations with their industry partnership efforts; from nurturing enquiries, organising tenders and contracts, to managing marketing campaigns.
DocuRe Document Transmittal System
DocuRe is another exclusive application for managing and exchanging high volumes of information within an organisation and with their clients. We successfully implemented this solution for a construction firm.
With this system, organisations can store documents like contracts or design specifications in a central repository, make them accessible, track revisions, and ensure that all teams are working on the latest project files.
Operations Retail System using Dynamics 365
This solution was created for a well-known national Australian health and wellness retailer.
Leveraging Microsoft Dynamics 365 for Retail, the solution consists of a software suite for managing point of sale, supply chain, finance, and operations. It was rolled out across 44 stores nationwide.
2. New Partnerships and Offerings
This year, we expanded our network to bring more cutting-edge technology solutions into the ECLEVA fold that can help your organisation work smarter:
Last October, we announced our partnership with Experlogix – an American company with expertise in Configure, Price, and Quote (CPQ) solutions.
With this solution, we can help our clients speed up their sales cycle, make quotes and orders more accessible, reduce order entry errors, and guide sales teams through the entire quote process.
Unit4 is a leading provider of enterprise applications across the globe and we’re currently working with them to bring their Student Management System to Australia.
Developed for colleges and universities, this Student Management solution can automate vital student lifecycle processes, build relationships with alumni or donors, and provide student support to help them succeed throughout their education.
We’re working hard to tailor Unit4’s Student Management System so it can meet a set of requirements that are unique to Australia.
Unit4 also offers the Professional Services Automation (PSA) Suite that helps SMEs plan, manage, and track their project lifecycle.
3. Launched a New ITIL Compliant Support Portal
Our upgraded support portal is a one-stop hub where clients can lodge, track, and manage support and enhancement requests with ease. Here, they can receive real-time updates on pending enquiries, monitor logged cases, and export status reports.
With this portal, clients don’t have to sift through numerous emails just to keep track of their enquiries. It’s also web-based to make it accessible on mobile devices.
4. Industry Expert Award
We are proud to have been presented an Industry Expert Award in “Productivity & Technology” by NSW Leaders.
One of ECLEVA’s goals is to demystify technology solutions for business owners. This year, with NSW Leaders, we’ve conducted over 20 Productivity and Technology mentoring sessions to various small and medium enterprises and led Knowledge Workshops on “Innovation in the Age of Disruption” and “The Business System That Every SME Needs”.
What’s Next for ECLEVA?
This Year in Review gave us a brief moment to celebrate our 2017 successes, both large and small.
We are proud of our accomplishments, but we aim to achieve higher goals in 2018.
We’re constantly updating our skills, especially in client delivery management, so we can better serve our clients and keep them happy year-round.
We’re also investigating how we can leverage artificial intelligence to develop smarter CRM systems and analytics tools for your business. This year’s Microsoft Ignite Conference inspired us to learn more about AI, especially about Machine Learning’s potential to build smarter applications.
Thank you for supporting ECLEVA and we hope that you’ll also end 2017 on a high note.
Season’s greetings to all!!
ECLEVA will be closed on December 22, 2017 – January 8, 2018. However, our customer support will still be available during the holidays. If you have any enquiries, don’t hesitate to contact us.